Refund policy

Last Updated: August 29, 2025

We want you to feel confident when shopping with Weldon Group. If your purchase isn’t quite right, we’ve made the return process simple and transparent.

Return Window:
You have 14 days from the date of delivery to request a return. Return pickup and restocking are free of charge. However, the return delivery fee is the responsibility of the customer, regardless of order value.

Eligibility for Return:

  • The item must be purchased online through weldon-group.com
  • It must be unused, unopened, with original tags and packaging
  • A valid receipt or proof of purchase is required

How to Request a Return:
Email us at info@weldon-group.com or call +965 60382020. Once approved, we will provide you with a return label and pickup instructions.

Damages and Issues:
Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items:

  • Personal care or beauty items once opened
  • Regulated or prescription products
  • Perishables
  • Customized or personalized items
  • Gift cards or items marked final sale

Exchanges:
To exchange an item, we recommend returning the original and placing a new order. Once the return is approved, a refund will be issued.

Refunds:
After receiving and inspecting your return, we will notify you of the refund status. If approved, your refund will be processed to the original payment method within 10 business days. If you haven’t received your refund after 15 business days, please contact us.

Contact Us

Email: info@weldon-group.com
Phone: +965 1813161, +965 60382020
WhatsApp: +965 60382020
Return Address: Baghdad Street, Salmiya, Kuwait

Available daily from 10:00 AM to 10:00 PM, excluding Friday.