Frequently Asked Questions

If you need to cancel/edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:

• Contact our customer service via Call, WhatsApp or email address.
• Have your order number ready when contacting customer service.
• We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received.

You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.

If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.

If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.

We offer a 14-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.

To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.

We currently don’t offer direct exchanges. To swap an item, you’ll need to request a return or refund for your original order, then place a new order for the item you’d like instead.

Once we receive your returned item, processing typically takes 5–7 business days. Refunds will be issued to your original payment method. Since we don’t offer direct exchanges, you'll need to place a new order separately for the replacement item.

Local deliveries within Kuwait are typically completed within 24 hours.

If your order hasn’t been processed yet, you can contact our support team to update your shipping address. If the address appears incorrect, we’ll reach out to verify it with you before dispatch to ensure accurate delivery.